Our construction estimate app, Scoper, enables the field expert to create a scope of works on a mobile device in the customer’s home which can then be forwarded to the Control Centre, saving time and enabling a consistent approach to surveying and validation. The scope of works can also be printed out on site or emailed to the customer as part of a cash settlement service, along with information about the TrustMark scheme to help the customer find a reputable builder to carry out the repairs.
We also use Scoper to give the customer an unpriced schedule of works that they can use to get their own quotes in the case of a cash settlement or repudiation.
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We can video record inspections and can live stream the video to clients or the Control Centre. Not only does this improve the quality and accuracy of the validations, but it is a useful tool for fraud prevention as well.
Virtus offers a number of different solutions to ensure good quality photos, video footage and ultimately accurate validations can take place when roof access would usually prove difficult. Virtus surveyors carry camera pole technology as an additional solution to the traditional ladder access of rooflines. Furthermore, via strategic partnerships, vehicle mounted 26m poles as well as drones can be mobilised to support surveyors’ on-site decisions, related reporting and also to provide customers a live view of the condition of their roof.
In keeping with Virtus’ ethos of transparency, portal access for all key stakeholders is available. This means that the insurer, broker, customer and contractor can track the claim in real time and have complete visibility of reports, photos, video footage, audio recordings, documentation and notes. Access levels can be tailored to suit individual client preferences.
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